Communication Problems of Urban Transport Drivers with the Head Office

One of the most important problems that drivers of a company that provides urban transportation by truck may encounter is communication problems. Various reasons are listed below.

Lack of communication tools: Drivers are provided with communication tools such as walkie-talkies or cell phones to stay in touch with agents, dispatchers, or other team members. This has an effect of increasing communication traffic for both parties. The difficulty of drivers in managing traffic density with this communication intensity can also be a harbinger of unexpected accidents.

Poor Communication Channels: The organization may not have clear communication protocols, leading to misunderstandings and confusion among drivers and other team members. Increases phone traffic. It causes effects such as wrong address, wrong route, traffic-heavy route choice, unnecessary waste of time. These effects reduce customer satisfaction.

Limited access to information: Drivers may not have access to real-time information about traffic, road conditions or other important updates, making it difficult to plan their routes and schedules effectively.

These communication problems can cause delays, delivery errors, security hazards, and other problems that can affect the organization's performance and reputation. It is possible to solve all these problems with COREDINAT Transport/Cargo. 1 unit of investment in digitalization is equivalent to 80 units of savings.