Courier Operations of Restaurants

With the pandemic, the importance of restaurant couriers has increased even more. Restaurants have ceased to be places for socializing and have returned to their main definition of acting in the food industry. The home service turnover of many restaurants now exceeds one third of their total turnover. With the increasing importance of couriers in restaurant operations, the number of couriers has increased. This brought about administrative problems.

Restaurant courier operations face a number of management issues that can impact the success of the business. Some of the main challenges are:

Coordination: One of the biggest challenges for restaurant couriers is coordinating the delivery of orders with restaurants and customers. This includes ensuring orders are picked and delivered on time and that the courier has the correct information and instructions for each delivery. The most critical point of customer satisfaction is timing and hot product. Thanks to COREDINAT Courier, the customer is automatically informed instantly, eliminating the problem of time-dependent psychological management. Thanks to COREDINAT Courier, the customer can view the entire process from order to delivery from the application downloaded to his mobile phone.

Logistics: Restaurant couriers need to be able to navigate delivery routes efficiently and effectively, ensuring they can complete multiple deliveries on time. This requires a deep understanding of local geography and traffic patterns. Thanks to the COREDINAT Courier's mobile application integrated with navigation, the courier is guided in the most accurate way.

Communication: Couriers need to be able to communicate effectively with restaurant staff and customers to ensure orders are correct and any issues or concerns are addressed promptly. COREDINAT Courier informs both the courier, the restaurant and the customer with the help of artificial intelligence in orders placed either via the mobile application or by calling the restaurant. This minimizes customer dissatisfaction caused by communication.

Safety: Couriers often work long hours and face potential safety hazards, such as accidents while driving or incidents involving customers. It is crucial to ensure that couriers are properly trained and equipped to deal with these risks. COREDINAT Courier can inform the center about accidents and negative situations related to the customer with the "Panic Button" in the mobile application.

Cost Management: Restaurants offering delivery services need to balance courier costs with revenue from deliveries. This includes managing the courier fee and benefits, as well as setting delivery charges at a level that covers costs without pricing out customers. In the COREDINAT Courier infrastructure, variable delivery pricing is available depending on the customer's address.

Quality Control: Restaurants must ensure that the quality of their food and presentation of delivery orders meet their standards, even when delivered by couriers. This requires careful planning and coordination to ensure food is prepared and packaged properly and couriers are trained to handle food carefully. With the delivery photo option at COREDINAT Courier, it is possible to upload the photo of the product to the system at the time of delivery.

Overall, COREDINAT Courier effective management of restaurant couriers allows you to manage coordination, logistics, communication, security, cost management and quality control from end to end. Restaurants can overcome these challenges and ensure their delivery operations are successful and profitable with COREDINat Courier. With the increase in order delivery per courier and the decrease in kilometers per order, every 1 unit of investment made in COREDINat Courier is rewarded 80 times.